Customer Support Agents for High-Volume SME Operations
Typical outsourcing means 80% annual turnover. Your customers talk to a different person every time. No one knows their history. No one recognizes their voice.
Our agents stay for years. They learn your customers, your processes, your brand voice. That consistency builds loyalty.
Phone, chat, email—your customers get the same caring voice, not a revolving door.
Risk-Free Trial
Truly Dedicated
Month-to-Month
Support Agents Who Stay—So Your Customers Get Consistent Care
Direct employees, not contractors who juggle clients
75% of clients have stayed 5+ years
Every hire vetted by senior management
Advanced English with professional phone manner
Customer knowledge that builds over time
Direct employees, not contractors who juggle clients
75% of clients have stayed 5+ years
Every hire vetted by senior management
Advanced English with professional phone manner
Customer knowledge that builds over time
Direct employees, not contractors who juggle clients
75% of clients have stayed 5+ years
Every hire vetted by senior management
Advanced English with professional phone manner
Customer knowledge that builds over time
What Makes Our Customer Support Agents Different
Advanced English & Professional Manner
Clear writing, excellent phone etiquette, and genuine empathy. Agents who represent your brand accurately across every channel.
Experienced & Capable
Our agents average 4-8 years in customer support. They handle volume with confidence and solve problems without constant supervision.
Omnichannel Ready
Phone, chat, email, and social. Zendesk, Intercom, Freshdesk, HubSpot—our agents adapt to your tools and workflows.
Quick Learners
Whether it's your CRM, ticketing system, or internal processes—our agents pick things up fast and follow your procedures consistently.
Reliable & Dedicated
Full-time, working only for you. Monday to Friday in your preferred shift. Weekend schedules available for an additional fee.
Retention That Builds Relationships
Our agents stay for years. Your customers get consistent care from someone who knows them—not a revolving door of strangers.
Customer Support for Growing SMEs
Omnichannel Support
Customer Care
Train your agent on your business and your processes
- Works in your systems (Zendesk, Intercom, Freshdesk, etc.)
- Learns your processes and brand voice
- Full-time dedicated, Monday to Friday
- Weekend schedules available for a fee
How We Work Together
You Provide
You stay in control of what matters
We Provide
We handle the staffing, you direct the work
Why We're Different From Typical Outsourcing
The hidden cost of outsourcing isn't the rate—it's the churn
Factor | Typical Offshore Staffing | Support Resort |
|---|---|---|
Agent turnover | 40-80% annual turnover. Your customers talk to someone new every time. | Our agents stay for years. Your customers get the same caring voice. |
Customer relationships | No continuity. Every interaction starts from zero. | Agents learn your customers over time. Consistency builds trust. |
"Dedicated" means... | Often shared across 2-3 accounts. Divided attention. | One agent = one client. Full-time, working only for you. |
Retraining costs | Constant retraining as agents churn. You pay in time and quality. | Train once, benefit for years. Knowledge compounds. |
When things go wrong | "We're just a platform." Account managers run interference. | Senior managers personally involved. We're employers, we're accountable. |
Contract terms | Lock you in for 6-12 months because they know agents will churn. | Month-to-month. We don't need contracts because staff stay. |
Hidden costs | Management fees, training costs, QA add-ons pile up. | Flat monthly rate. No surprises. HR and equipment included. |
Track record | Many founded in the last decade. | 22+ years in business. We outlasted the platforms that came and went. |
What Our Clients Say
" I have to say that in my entire life I have never ever come across the dedication to detail and the willingness to work at high pressure levels to deadlines as I have experienced with your employees. Your company has my respect. "
Graeme
" He is very responsive to tasks that I give him. His communication is excellent - way above my expectations and the quality of his work is superior to anyone I have worked with before. "
AK
" The person assigned to me is doing a fine job. He seems to work consistently, he communicates clearly, and he offers good insights concerning our projects. "
Paul
" Under no circumstances can I lose my team member. I'd rather lose my right arm than him. "
CF
" Thank you so much for all your detailed responses. I have never dealt with a company that is so professional. "
Brian
" I find your company and service to be VERY professional and I get more and more excited about our future work! "
Eric
Getting Started Is Simple and Low-Risk
Discovery Call
30-45 minutes to understand your channels, volumes, SLAs, and goals.
Match & Kickoff
We match you with a vetted support agent. Typically within 1-2 weeks.
Risk-Free Trial
One week handling real inquiries. No payment unless you want to continue.
Train & Scale
Month-to-month from there. Your agent learns your business and grows with you.
Transparent Pricing, No Surprises
Flat monthly rate. No hidden fees for training, QA, or management.
Skilled Support Agent
- Advanced English fluency
- Phone, chat, and email capable
- Full-time dedicated Mon-Fri
- Weekend schedule available for a fee
- Month-to-month, cancel anytime
- Risk-free one-week trial
One-week obligation-free trial
No credit card required
Seasoned Support Agent
- Typically 4+ years support experience
- Handles high-volume with ease
- Full-time dedicated Mon-Fri
- Weekend schedule available for a fee
- Month-to-month, cancel anytime
- Risk-free one-week trial
One-week obligation-free trial
No credit card required
Lead Support Agent
- Typically 8+ years experience
- Can supervise other agents
- QA, coaching & reporting
- Full-time dedicated Mon-Fri
- Month-to-month, cancel anytime
- Risk-free one-week trial
One-week obligation-free trial
No credit card required
Ready to Talk?
Book a call to discuss your support needs. We'll give you honest advice—even if that means telling you we're not the right fit.