Stop the Virtual Assistant Revolving Door
Stop losing your training investment to staff turnover. Our VAs are our direct stable employees — not freelancers juggling multiple clients who vanish without notice.
For over 17 years, we've been providing talented virtual assistants who stick around. Some of our VAs have even worked with the same client for over a decade.
100% Satisfaction Guarantee
Free Replacement Guarantee
No Ghosting. Ever.
VAs Who Stay Because We Hire Right
Direct stable employees, not contractors
75% of clients have stayed 5+ years
Every hire vetted carefully by senior management
Staff changes are rare but, if required, we train and transition
Tertiary educated virtual assistants
Direct stable employees, not contractors
75% of clients have stayed 5+ years
Every hire vetted carefully by senior management
Staff changes are rare but, if required, we train and transition
Tertiary educated virtual assistants
Direct stable employees, not contractors
75% of clients have stayed 5+ years
Every hire vetted carefully by senior management
Staff changes are rare but, if required, we train and transition
Tertiary educated virtual assistants
What Makes Our VAs Different
No Conflicting Priorities
Your Virtual Assistant (VA) works exclusively for you - unlike freelancers, your VA won't be juggling multiple clients. Your work will be their only priority. Contact your VA directly any time.
Better Problem Solvers
We go out of our way to recruit VAs who can think on their feet and aren't just mindless script-followers. They bring years of industry experience to bear on every challenge they face.
English You Can Rely On
We only select VAs with very strong written and spoken English as well as a flair for customer service. Their interactions are smooth, natural and professional.
Quick to Learn Your Systems
Whether it's your software, business processes or internal systems – our VAs are quick to pick up and get to grips with whatever is needed, and consistently follow your organisations procedures.
Retention That Builds Value
Your VA will get to know your business inside out, and will often stick with you for the long haul, accumulating experience and knowledge that makes them more and more valuable over time.
Activity Monitored
We keep a close eye on your VA's activity to make sure they're getting plenty done during every shift. You can rest assured that when they're clocked in, they're working.
Listen to Our Virtual Assistants
Our virtual assistants have fluent English with neutral accents and first-rate customer service skills. Please listen for yourself. Note that these are merely examples of what to expect - these VAs are not currently available.
Professional
English Speakers
Easy Task Management Built In
Post and prioritize tasks
Assign work with clear priorities and deadlines
Add documentation and instructions
Attach files, links, and detailed instructions to any task
Track progress in real-time
See what's being worked on and what's complete
Comment and collaborate
Communicate directly within each task
Of course, you can also use your own tools (Slack, Asana, Monday, etc.)—our VAs adapt to whatever you prefer.
Train Your VA on Whatever You Need
Customer-Facing Roles
Back-Office Tasks
Our VAs adapt to your systems and workflows
- Our VAs can communicate with you, your customers and your associates by phone or online
- Our VAs can collaborate in your tools and learn your systems
- Our VAs can complete any trainable task (except handling sensitive financial, health or similar data)
Collaborate With Us To Optimize Productivity and Flexibility
You Provide
You stay in control of what matters
We Provide
We handle the staffing, you direct the work
Need Training & Oversight?
Choose the option that fits your team size
Teams of 15+ VAs
We provide these services at no additional charge:
Training
We train your team on your processes and standards
Quality Assurance
Regular quality checks against your defined standards
Metrics & Reporting
Performance metrics collection and reporting
Coaching
Ongoing performance coaching for your team
Smaller Teams
Flexible options that work for teams of any size:
Peer Training
Your team members can train each other on your processes
Hire a Lead VA
Experienced VAs who can supervise and train others
Direct Management
Manage your VA directly—they integrate into your existing workflow
Why Not Just Hire a Freelancer?
Freelancer platforms may seem cheaper upfront, but the hidden costs add up fast
Factor | Freelancer (Upwork, etc.) | Support Resort |
|---|---|---|
If they ghost you | You start over. Lost training, lost time. | No ghosting, planned transitions (but changes rare) |
Vetting & screening | You do it yourself. Padded resumes common. | We find the best via careful vetting & proctored tests |
Equipment & security | Unknown personal devices, potential security risks | Managed workstations, NDA-bound employees |
Dedicated attention | Juggling multiple clients, slow responses | Full-time dedicated, responds immediately |
If they quit | Gone tomorrow. No notice required. | 30-day notice, we find & train replacement |
Staff retention | High turnover—always shopping for better gigs | Direct employees with benefits → they stay |
Someone to call | Just you and the freelancer | Contact us anytime — we manage issues |
Large team oversight | VA management gets messier as your team grows | Free supervision, QA & training if you hire 15+ VAs |
What Our Clients Say
" I have to say that in my entire life I have never ever come across the dedication to detail and the willingness to work at high pressure levels to deadlines as I have experienced with your employees. Your company has my respect, I never thought things would work out as well as they have. "
Graeme
" He is very responsive to tasks that I give him. His communication is excellent - way above my expectations and the quality of his work is superior to anyone I have worked with before. He is to be commended on his attendance and commitment to my projects. "
AK
" The person assigned to me is doing a fine job. He seems to work consistently, he communicates clearly, and he offers good insights concerning our projects. I appreciate his short accurate daily project reports. "
Paul
" Under no circumstances can I lose my team member. I'd rather lose my right arm than him. "
CF
" Thank you so much for all your detailed responses. I have never dealt with a company that is so professional. "
Brian
" I find your company and service to be VERY professional and I get more and more excited about our future work! "
Eric
Common Questions About Hiring Virtual Assistants
Getting Started Is Simple and Low-Risk
Book a Call
We'd love to understand your needs. We will provide candid advice re how we can help.
We Find Your Fit
We match you with a VA whose skills and temperament fit your situation. Typically within 1-2 weeks.
Risk-Free Trial
One week working on actual tasks. No payment unless you want to continue.
Train and Build
Month-to-month from there. Your VA learns your business and grows with you into the future.
Transparent Pricing, No Surprises
Flat monthly rate covers employment, equipment, activity monitoring, and HR. You provide systems and training.
Skilled VA
- Advanced English fluency
- Quick learner, reliable worker
- Full-time dedicated Mon-Fri
- Weekend schedule available for a fee
- Month-to-month, cancel anytime
- 100% satisfaction guarantee
One-week obligation-free trial
No credit card required
Seasoned VA
- Typically 4+ years experience
- Handles complexity with less guidance
- Full-time dedicated Mon-Fri
- Weekend schedule available for a fee
- Month-to-month, cancel anytime
- 100% satisfaction guarantee
One-week obligation-free trial
No credit card required
Lead VA
- Typically 10+ years experience
- Can supervise other VAs
- Service expertise
- Full-time dedicated Mon-Fri
- Month-to-month, cancel anytime
- 100% satisfaction guarantee
One-week obligation-free trial
No credit card required
Ready to Talk?
Book a call to discuss your needs. We'll give you honest advice—even if that means telling you we're not the right fit.