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Linux Onboarding & Support

The End-User Training Pack

Branded, reusable training materials for your staff — recorded video walkthroughs, a written quick-start guide, an FAQ document, and a live Q&A session.

Instead of running the same live training session repeatedly for every new hire, you get a set of reusable, customer-branded materials built once: 5–10 short recorded video walkthroughs covering your systems, a written quick-start guide, an FAQ document, and a live Q&A session where staff can ask what the videos didn't cover. The asset library is yours to reuse for every new starter after delivery, which is the point — it converts a repeated live-support cost into a one-time production cost. Materials are built by staff who have been producing client-facing training content since 2003, matched to your actual workflows rather than generic screenshots. Video count and re-record requests are the scope variable here: the quoted price covers the agreed number of videos and one round of revisions; additional videos or repeated re-record cycles beyond that round are scoped and quoted separately, since that is what actually drives cost on this kind of engagement.

What's included

  • 5–10 recorded video walkthroughs, branded to your organization
  • Written quick-start guide
  • FAQ document covering common questions
  • One live Q&A session for staff
  • One round of revisions on delivered materials
  • Reusable asset library for future new-hire onboarding

How it works

  1. 1

    Book it — pay the fixed price, tell us your target environment

  2. 2

    We deliver — an experienced specialist runs our standard workflow for this exact task; you can watch progress and ask questions

  3. 3

    Hand-off — you get the deliverables, documentation, and a walkthrough if you want one

FAQ

How fast is delivery?
Standard delivery is within 140 weekday hours (≈ 9 working days). Express delivery — within 84 weekday hours (≈ 6 working days) — costs 25% more.
What drives cost beyond the quoted price?
Video count and re-record requests. The price covers an agreed number of videos and one revision round — additional videos or further re-record cycles are quoted once we know the extent.
Do we own the materials afterward?
Yes — the videos, guide and FAQ are yours to reuse for every future new hire without buying the pack again.
Can this be tied to a specific system rollout, like a Linux migration?
Yes — it pairs naturally with The Bulk Onboarding Sprint or The Linux Endpoint Onboarding, giving staff reference material to fall back on after the live sessions end.