← All Quick Wins
Remote Desktops

The Managed Remote Desktop Service

Ongoing management of an existing remote desktop fleet — patching, backups, monitoring, user provisioning and L1/L2 support, billed monthly for a roughly 10-user environment.

This is the ongoing operations side of a remote desktop deployment, not the build itself: patching and security updates, backup monitoring and verification, user provisioning and offboarding as your headcount changes, performance tuning, L1/L2 end-user support, capacity planning, and a monthly report covering incidents and outstanding items. It runs on trusted, repeatable workflows rather than ad hoc firefighting, with support-tier depth (commonly described as Bronze, Silver or Gold) determining response commitments rather than what is technically covered. The quoted monthly hours are sized for a fleet of roughly 10 users; larger fleets or heavier support needs are priced up from that base. This is a fit if a fleet already exists — yours or one we built — and you want it operated without hiring an in-house administrator, not a substitute for building the fleet in the first place.

What's included

  • Ongoing patching and security updates across the managed fleet
  • Backup monitoring and verification
  • User provisioning and offboarding as headcount changes
  • Performance monitoring and tuning
  • L1/L2 end-user support for the managed desktops
  • A monthly report covering capacity, incidents and outstanding items

How it works

  1. 1

    Book it — pay the fixed price, tell us your target environment

  2. 2

    We deliver — an experienced specialist runs our standard workflow for this exact task; you can watch progress and ask questions

  3. 3

    Hand-off — you get the deliverables, documentation, and a walkthrough if you want one

FAQ

How does "delivery" work for an ongoing retainer?
This is not a one-off build delivered on a clock — it is a recurring monthly service. The quoted hours reflect a typical month of management work for a fleet of roughly 10 users; standard support requests are actioned the same business day, with critical incidents escalated immediately.
What is the difference between Bronze, Silver and Gold tiers?
The tiers set support depth and response commitments, not what is covered — everything above is included at every tier. Larger fleets or heavier support demand are priced up from the base ~10-user rate.
Does this include building the desktop fleet itself?
No — this manages a fleet that already exists. If the fleet needs to be built first, pair this with The Linux Remote Desktop Pilot or The Linux Remote Desktop Rollout.
Can we cancel or change tiers?
Yes, this is billed monthly rather than under a fixed-term contract, and the tier can move up or down as your support needs change.